1) Who we are
Ortarium Studio (“Ortarium Studio”, “we”, “us”) provides web design and related services. Ortarium Studio is a brand/operating division of Ortarium (“Ortarium”). References to “Ortarium Studio” in this policy relate to the web design studio services and website.
Contact:
Email: andrew@ortarium.com
We respond within 2 business days
2) What this policy covers
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:
visit our website at studio.ortarium.com
contact us, book a call, or submit a form, or
become a client for Ortarium Studio services.
3) What we collect
We may collect the following categories of information:
A) Information you provide
Contact details (name, email, phone number)
Business details (business name, industry, location/service area)
Project details (goals, scope, content notes, preferred pages/sections)
Communications (messages, emails, call notes)
B) Information collected automatically
Device and browser information (IP address, device type, browser, operating system)
Usage data (pages visited, clicks, referring/exit pages, time on page)
Cookies and similar technologies (see Section 6)
C) Client assets
If you become a client, you may provide:
logos, copy, images, brand guidelines
website content and access credentials (only if necessary)
4) How we use your information
We use personal information to:
Respond to inquiries and provide quotes
Schedule and conduct calls or meetings
Deliver web design services and communicate about your project
Operate and improve the Site
Prevent fraud, abuse, or security incidents
Comply with legal obligations
5) Legal basis and consent
We process personal information with your consent, as needed to provide services, and as permitted under applicable Canadian privacy laws (including PIPEDA and applicable provincial laws).
6) Cookies
We may use cookies and analytics tools to understand Site usage and improve performance.
You can control cookies through your browser settings. Some Site features may not function properly if cookies are disabled.
7) Third-party tools
Third-party services we use
To operate our website and deliver Ortarium Studio services, we use the following third-party providers:
Framer (website hosting and publishing)
Tally (forms and form submissions)
Google Calendar (scheduling and planning)
Gmail / Google Workspace (email communications)
Stripe (payment processing)
These providers may process personal information on our behalf in order to provide their services. Their use of information is governed by their own privacy policies. We may change service providers over time; if we do, we will update this policy.
Cross-border processing
Some of these providers may store or process information outside Canada (including in the United States). When information is processed outside Canada, it may be subject to the laws of that jurisdiction.
Our services may rely on third-party platforms including Framer, Tally, Google Calendar, Gmail/Google Workspace, and Stripe. We are not responsible for outages, policy changes, or service interruptions from third-party providers.
8) How we share information
We do not sell your personal information.
We may share information with:
Service providers that help us run the Site and deliver services (hosting, analytics, forms, scheduling, email)
Professional advisors (legal/accounting) as needed
Law enforcement or regulators if required by law
9) Data retention
We keep personal information only as long as necessary for the purposes described in this policy, including:
to respond to your request
to provide services
to meet legal, accounting, or tax requirements
Typical retention periods:
Inquiries: up to 12 months
Quotes / booked calls: up to 24 months
Client project records: for the project duration, plus up to 24 months
Invoices and payment records: up to 7 years
Access credentials (if provided): deleted within 30 days after project completion (or sooner if no longer needed)
inquiry records: [e.g., 12–24 months]
client project records: [e.g., 7 years for tax/recordkeeping]
10) Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
11) Your rights
Depending on your jurisdiction, you may have the right to:
request access to your personal information
request corrections
withdraw consent (subject to legal/contract limits)
To exercise these rights, contact us at: andrew@ortarium.com
12) International transfers
Some service providers may store or process data outside Canada (e.g., in the United States). When this occurs, your information may be subject to the laws of that jurisdiction.
13) Children’s privacy
The Site is not intended for children under the age of majority in their province/territory. We do not knowingly collect personal information from children.
14) Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on the Site with a new “Last updated” date.
15) Contact
If you have questions about this policy, contact:
Email: andrew@ortarium.com